Return and Refund Policy

Return Conditions

To be eligible for a return, access to any academic content (course, program, or master’s degree) must not have been used. If you have already started consuming the content, unfortunately a refund cannot be issued. Access must remain intact and unused in its entirety.

Non-refundable Academic Services

• Access to courses, academic programs, or master’s degrees with digital content that has already been consumed, downloaded, or partially accessed.
• Course materials that have been downloaded or accessed.

To complete your return, we require proof of purchase or a payment receipt.

Refunds

Once we receive your return request, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your credit card or original method of payment within a certain period, depending on the payment processor.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account.
• Contact your credit card company, as it may take a few days before your refund is officially posted.
• Check with your bank as processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at admin@dupontegroup.com.

Discounted Academic Programs and Master’s Degrees

Please note that courses, academic programs, or master’s degrees purchased with a discount are non-refundable under any circumstances. We recommend reviewing the terms and conditions of promotions before completing your purchase.

Need Help?

For further inquiries, please contact us at academia@dupontegroup.com.